Returns & Refund Policy

Last updated: 21 October 2026

At Throstlenest Saddlery, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

This policy explains how to return items purchased through our website, request a refund or exchange, and what to do if a product arrives damaged or faulty.

Your statutory consumer rights are not affected by this policy.

1. Returning an Item

If you change your mind about an online purchase, you normally have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please notify us within those 14 days by contacting:

Email: info@throstlenestsaddlery.co.uk
Telephone: 01226 790497

Please include your order number, name and details of the items you wish to return.

Once you've notified us, you have a further 14 days to send the goods back.

We recommend retaining proof of postage until your return has been processed.

2. Return Address

Please send returns to:

Throstlenest Saddlery Ltd
Off Moor End Lane
Silkstone Common
Barnsley
S75 4QX
United Kingdom

Please include your order number and contact details inside the parcel so we can identify your return.

We recommend using a tracked postal or courier service.

3. Condition of Returned Items

You may inspect or try on products as you reasonably would in a physical shop.

Please take care when handling goods and, wherever possible, return them with their original packaging, labels and accessories.

Examples include:

• Riding boots and country footwear should be tried on indoors rather than worn outdoors.

• Riding jackets, breeches and other clothing may be tried on to check sizing and fit.

• Saddlery and horse equipment should be handled carefully when checking suitability and fit.

• Products should be returned with any components and accessories suppli